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RETURN AND REPLACEMENT OF GOODS

The Buyer may return the item (s) within 14 (fourteen) days from the day of delivery of the goods to the Buyer, informing the Seller by e-mail, indicating the name of the returned item, the order number and the reason for the return.

When returning goods, the following conditions must be met:

the returned item must be in the original orderly package (this item does not apply to returning the defective goods);
the goods must be unused by the Buyer and not damaged;
the product must be of a non-losing appearance (undamaged labels, non-teared protective films, etc.) (this item does not apply in the case of return of defective goods);
the returned item must be the same as the item received by the Buyer;
it is necessary to provide a document of acquisition when returning the goods.
The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the above mentioned return procedure.
When returning the goods and / or defective goods received by the Seller, the Seller undertakes to take back such goods and replace them with the corresponding suitable goods.
In case the Seller does not have the goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the price for delivery.

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